Talkdesk
Cloud contact center software with AI and workforce management tools
- Starting price
- $85/user/mo
- Price tier
- $$$
- Plans listed
- 2
- Capabilities
- 6
Provider profile
Overview
Talkdesk provides cloud contact center software for customer service and sales teams, including voice, digital channels, analytics, and AI assistance. It primarily serves businesses that need dedicated contact center capabilities rather than a general-purpose office phone system.
Ask about TalkdeskAvailable options
Pricing plans
Published pricing is a starting point. We can confirm current quotes and negotiate available terms before you decide.
Digital Essentials
$85/user/mo
Advertised starting price; confirm contract terms and usage charges. This is a digital-first tier, not the voice entry plan.
- Digital customer service channels
- Digital interaction routing
- Reporting dashboards
- Integration access
Voice Essentials
$105/user/mo
Advertised starting price; final pricing depends on contract terms, usage, and add-ons.
- Inbound and outbound voice
- Call routing and IVR
- Real-time dashboards
- API and integration access
Capability review
Key features
Review the calling, messaging and workflow capabilities listed for this provider.
- AI features
- Analytics & reporting
- Call recording
- Contact center features
- CRM integrations
- IVR / auto attendant / call routing
Decision analysis
Pros and cons
What we like
- Voice and digital customer service capabilities
- Extensive CRM integration options
- AI and workforce management tools
Worth knowing
- Higher cost than basic business phone systems
- Some advanced capabilities require add-ons
- Configuration and rollout can require specialist help
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