SmartAction
Conversational AI for automating contact center interactions
- Starting price
- Custom quote
- Price tier
- $$$
- Plans listed
- 1
- Capabilities
- 4
Provider profile
Overview
SmartAction supplies conversational AI virtual agents that handle routine customer service interactions and transfer more complex requests to human agents. It complements an existing contact center rather than replacing a company's business phone system.
Ask about SmartActionAvailable options
Pricing plans
Published pricing is a starting point. We can confirm current quotes and negotiate available terms before you decide.
Managed conversational AI solution
Custom
Scope and pricing depend on interaction volume, workflows, and integrations.
- AI-powered voice self-service
- Conversation design and configuration
- Live-agent escalation
- Backend system integration
Capability review
Key features
Review the calling, messaging and workflow capabilities listed for this provider.
- Analytics & reporting
- Contact center features
- IVR / auto attendant / call routing
- Call recording
Decision analysis
Pros and cons
What we like
- Automates routine inbound conversations
- Supports handoffs to live agents
- Managed assistance with conversation design
Worth knowing
- No public standard pricing
- Requires workflow and backend integration work
- Not a standalone business phone system
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