Sharpen
Cloud contact center software with agent coaching and performance analytics
- Starting price
- Custom quote
- Price tier
- $$$
- Plans listed
- 1
- Capabilities
- 9
Provider profile
Overview
SharpenCX provides cloud contact center software for customer service and support operations. Its tools combine customer communications, routing, reporting, and agent coaching, making it more relevant to dedicated contact centers than businesses seeking basic office phones.
Ask about SharpenAvailable options
Pricing plans
Published pricing is a starting point. We can confirm current quotes and negotiate available terms before you decide.
Contact Center
Custom
Representative solution package; confirm licensing, implementation fees, and included channels in the quote.
- Inbound and outbound calling
- Customer interaction routing
- Reporting and dashboards
- Agent coaching tools
Capability review
Key features
Review the calling, messaging and workflow capabilities listed for this provider.
- Analytics & reporting
- Team chat / collaboration
- Contact center features
- IVR / auto attendant / call routing
- AI features
- Video conferencing
- Call recording
- CRM integrations
- Business SMS / texting
Decision analysis
Pros and cons
What we like
- Agent coaching and performance reporting
- Voice and digital customer service channels
- Configurable routing and workflow tools
Worth knowing
- Pricing requires a sales consultation
- More complex than a basic business phone system
- Integration and workflow setup require planning
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