NICE
Cloud contact center software with workforce management and interaction analytics
- Starting price
- About $71/agent/mo
- Price tier
- $$$
- Plans listed
- 2
- Capabilities
- 5
Provider profile
Overview
Formerly known as NICE inContact, NICE CXone provides cloud contact center software for voice and digital customer service. Midsize and large organizations buy it for routing, workforce management, quality monitoring, analytics, and automation rather than general office phone service.
Ask about NICEAvailable options
Pricing plans
Published pricing is a starting point. We can confirm current quotes and negotiate available terms before you decide.
Digital Agent
About $71/agent/mo
Indicative published entry pricing for digital service, not voice; confirm current packaging, usage charges, and contract terms.
- Digital customer service channels
- Digital interaction routing
- Agent workspace
- Operational dashboards
Voice Agent
About $94/agent/mo
Indicative published voice-tier pricing; telephony usage, implementation, and additional modules may cost extra.
- Inbound voice routing
- Interactive voice response
- Agent workspace
- Real-time reporting
Capability review
Key features
Review the calling, messaging and workflow capabilities listed for this provider.
- Analytics & reporting
- Call recording
- Contact center features
- CRM integrations
- IVR / auto attendant / call routing
Decision analysis
Pros and cons
What we like
- Voice and digital interaction routing
- Extensive workforce and quality management options
- Broad CRM integration ecosystem
Worth knowing
- Not a replacement for general office telephony
- Implementation can require specialist assistance
- Advanced analytics and AI increase costs
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