Mitel
Business telephony with on-premises, private cloud, and hybrid deployment options
- Starting price
- Custom quote
- Price tier
- $$$
- Plans listed
- 2
- Capabilities
- 8
Provider profile
Overview
Mitel provides business phone systems, collaboration tools, and contact center software through a partner network. Its current portfolio emphasizes on-premises, private cloud, and hybrid communications; older MiCloud Connect descriptions should not be treated as its current cloud offering.
Ask about MitelAvailable options
Pricing plans
Published pricing is a starting point. We can confirm current quotes and negotiate available terms before you decide.
MiVoice Business
Custom
Platform offering, not a fixed seat tier; partner quotes cover licensing and deployment.
- Business call control
- On-premises and private cloud deployment
- Desk phone and softphone support
- Multisite communications
MiContact Center Business
Custom
Quoted by agent licensing, selected modules, and implementation requirements.
- Contact center call routing
- Interactive voice response
- Supervisor dashboards and reporting
- Digital channel options
Capability review
Key features
Review the calling, messaging and workflow capabilities listed for this provider.
- Analytics & reporting
- Team chat / collaboration
- Contact center features
- IVR / auto attendant / call routing
- Video conferencing
- Call recording
- CRM integrations
- Business SMS / texting
Decision analysis
Pros and cons
What we like
- Flexible on-premises and hybrid deployment
- Broad business telephony capabilities
- Options to reuse compatible Mitel infrastructure
Worth knowing
- Licensing and implementation can be complex
- Costs vary by reseller and deployment
- Legacy products require lifecycle planning
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