Kustomer
Customer service CRM with omnichannel support and AI tools
- Starting price
- $89/user/mo
- Price tier
- $$$
- Plans listed
- 2
- Capabilities
- 5
Provider profile
Overview
Kustomer combines customer records, support conversations, workflow automation, and AI in a customer service platform. It serves teams managing support across multiple channels; buyers needing phone service should check voice integrations and usage charges rather than treat it as a standalone business phone system.
Ask about KustomerAvailable options
Pricing plans
Published pricing is a starting point. We can confirm current quotes and negotiate available terms before you decide.
Enterprise
$89/user/mo
Published annual-billing rate; confirm seat minimums and AI or voice charges.
- Customer timeline and unified workspace
- Omnichannel conversation management
- Workflow automation
- Standard reporting
Ultimate
$139/user/mo
Published annual-billing rate; confirm current package limits and add-ons.
- Enterprise capabilities
- Advanced routing
- Real-time dashboards
- Expanded API capacity
Capability review
Key features
Review the calling, messaging and workflow capabilities listed for this provider.
- Analytics & reporting
- Call recording
- Contact center features
- CRM integrations
- IVR / auto attendant / call routing
Decision analysis
Pros and cons
What we like
- Unified customer history across support channels
- Configurable routing and workflow automation
- Strong ecommerce integration options
Worth knowing
- Higher entry cost than basic help desks
- AI and voice can add usage charges
- Complex workflows require implementation effort
Compare Kustomer with your other best matches.
Complete five short steps to see how this provider fits your needs and which alternatives may be worth comparing.