GoTo
Cloud business phones with optional customer engagement and contact center tools
- Starting price
- Custom quote
- Price tier
- $$
- Plans listed
- 2
- Capabilities
- 8
Provider profile
Overview
GoTo Connect provides cloud business calling, messaging and meetings, with additional customer engagement and contact center packages. Small and midsize businesses, including multilocation organizations, use it to replace on-premises phone systems and manage inbound calls centrally.
Ask about GoToAvailable options
Pricing plans
Published pricing is a starting point. We can confirm current quotes and negotiate available terms before you decide.
Phone System
Custom
Quote depends on user count, contract term and configuration; confirm taxes and usage limits.
- Cloud business calling
- Visual dial plan editor
- Desktop and mobile applications
- Video meetings and team messaging
Contact Center
Custom
Quote-based package; confirm agent licensing, included channels and add-on charges.
- Advanced queue management
- Supervisor monitoring tools
- Real-time dashboards
- Contact center reporting
Capability review
Key features
Review the calling, messaging and workflow capabilities listed for this provider.
- Analytics & reporting
- Team chat / collaboration
- Contact center features
- IVR / auto attendant / call routing
- Video conferencing
- Call recording
- CRM integrations
- Business SMS / texting
Decision analysis
Pros and cons
What we like
- Visual call-routing editor
- Centralized management across locations
- Phone and contact center options in one product family
Worth knowing
- Current pricing generally requires a quote
- Advanced contact center tools cost extra
- Integration availability varies by package
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