Genesys
Cloud contact center software for voice and digital customer service
- Starting price
- $75/user/mo
- Price tier
- $$$
- Plans listed
- 2
- Capabilities
- 5
Provider profile
Overview
Genesys Cloud CX provides contact center routing, agent workspaces, reporting and workforce engagement tools. Midsize and large service organizations use it to manage voice and digital interactions, with AI and automation capabilities available through different packages and usage models.
Ask about GenesysAvailable options
Pricing plans
Published pricing is a starting point. We can confirm current quotes and negotiate available terms before you decide.
Genesys Cloud CX 1
$75/user/mo
Typical named-user list price with annual billing; telephony, usage and add-ons may cost extra.
- Inbound and outbound voice
- Automatic call distribution
- Interactive voice response
- Reporting and dashboards
Genesys Cloud CX 2
$115/user/mo
Typical named-user list price with annual billing; confirm regional pricing and usage charges.
- Voice contact center capabilities
- Email and chat channels
- Omnichannel routing
- Quality assurance and compliance tools
Capability review
Key features
Review the calling, messaging and workflow capabilities listed for this provider.
- Analytics & reporting
- Call recording
- Contact center features
- CRM integrations
- IVR / auto attendant / call routing
Decision analysis
Pros and cons
What we like
- Advanced voice and digital routing
- Extensive integration marketplace
- Workforce engagement options within the platform
Worth knowing
- Telephony and AI usage can increase costs
- Configuration often requires specialist expertise
- Lower tiers exclude some workforce tools
Compare Genesys with your other best matches.
Complete five short steps to see how this provider fits your needs and which alternatives may be worth comparing.