Five9
Cloud contact center software with automation and workforce management options
- Starting price
- $119/user/mo
- Price tier
- $$$
- Plans listed
- 2
- Capabilities
- 6
Provider profile
Overview
Five9 provides cloud software for inbound and outbound contact centers, including routing, dialers, reporting, and digital customer service. It serves organizations with dedicated service or sales teams that need CRM connections, automation, and supervisor tools.
Ask about Five9Available options
Pricing plans
Published pricing is a starting point. We can confirm current quotes and negotiate available terms before you decide.
Digital
$119/user/mo
Published starting price for the digital-focused tier; confirm contract requirements and usage charges. Not a voice contact center package.
- Digital customer engagement channels
- Digital interaction routing
- Agent desktop
- Reporting tools
Core
$159/user/mo
Published starting price; final pricing depends on contract, usage, and optional services.
- Inbound and outbound voice
- Automatic call distribution
- Interactive voice response
- Agent desktop and reporting
Capability review
Key features
Review the calling, messaging and workflow capabilities listed for this provider.
- AI features
- Analytics & reporting
- Call recording
- Contact center features
- CRM integrations
- IVR / auto attendant / call routing
Decision analysis
Pros and cons
What we like
- Strong inbound and outbound calling capabilities
- Established CRM integrations
- AI and workforce optimization options
Worth knowing
- Higher entry cost than basic business phone systems
- Usage and optional modules can increase total cost
- Deployment requires contact center configuration expertise
Compare Five9 with your other best matches.
Complete five short steps to see how this provider fits your needs and which alternatives may be worth comparing.