Dialpad
Business calling, messaging, and meetings with built-in AI tools
- Starting price
- $15/user/mo
- Price tier
- $$
- Plans listed
- 2
- Capabilities
- 9
Provider profile
Overview
Dialpad offers cloud business phone service with calling, messaging, meetings, and AI-assisted transcription. Small and midsize businesses buy its business communications plans, while sales and support teams can purchase separate contact center products.
Ask about DialpadAvailable options
Pricing plans
Published pricing is a starting point. We can confirm current quotes and negotiate available terms before you decide.
Standard
$15/user/mo
Billed annually; monthly billing typically costs $27/user/mo. Taxes and applicable usage fees are additional.
- Unlimited domestic calling
- AI-powered call transcription
- Google Workspace and Microsoft 365 integrations
- Desktop and mobile apps
Pro
$25/user/mo
Billed annually; monthly billing typically costs $35/user/mo. Three-license minimum.
- Standard plan features
- CRM integrations
- Multiple office support
- 24/7 support
Capability review
Key features
Review the calling, messaging and workflow capabilities listed for this provider.
- AI features
- Analytics & reporting
- Business SMS / texting
- Call recording
- Contact center features
- CRM integrations
- IVR / auto attendant / call routing
- Team chat / collaboration
- Video conferencing
Decision analysis
Pros and cons
What we like
- AI call transcription included in business phone plans
- Desktop and mobile apps for distributed teams
- Published entry-level pricing
Worth knowing
- CRM integrations generally require higher tiers
- Pro plan has a three-license minimum
- Contact center products are priced separately
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