Calabrio
Workforce management, quality monitoring, and analytics for contact centers
- Starting price
- Custom quote
- Price tier
- $$$
- Plans listed
- 2
- Capabilities
- 4
Provider profile
Overview
Calabrio provides workforce engagement software for contact centers through its Calabrio ONE suite. Its tools support forecasting, scheduling, interaction recording, quality management, and conversation analytics alongside an existing contact center platform rather than replacing its core call routing.
Ask about CalabrioAvailable options
Pricing plans
Published pricing is a starting point. We can confirm current quotes and negotiate available terms before you decide.
Calabrio ONE
Custom
Quote depends on selected modules, agent count, and implementation scope.
- Workforce forecasting and scheduling
- Interaction recording
- Quality management
- Conversation analytics
Calabrio Workforce Management
Custom
Module pricing and deployment services are quoted individually.
- Contact volume forecasting
- Agent scheduling
- Intraday staffing management
- Agent self-service scheduling tools
Capability review
Key features
Review the calling, messaging and workflow capabilities listed for this provider.
- Analytics & reporting
- Call recording
- Contact center features
- IVR / auto attendant / call routing
Decision analysis
Pros and cons
What we like
- Combines workforce management and quality tools
- Integrates with multiple major contact center platforms
- Interaction analytics support coaching and quality reviews
Worth knowing
- Requires a separate core contact center platform
- Pricing is not publicly listed
- Forecasting and quality workflows require configuration
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